Frequently Asked Questions
Q: Can I get my item(s) valued by sending you a picture on email?
A: Yes, sending an email is the best way to get a preliminary estimate of the worth of something you want to sell. We cannot give a more definitive value until we see the actual piece at our salerooms however.
Q: How can I get my item for sale to you?
A: Please telephone us if you wish to bring the items yourself. We will advise you about the best times to come. Alternatively we operate a collection service via contractors who charge £45.00 per hour for a van with 2 men. They have many years experience of moving antiques and other items and we have consistently excellent feedback from customers about their service.
Q: What happens if my item doesn't sell because it doesn't reach the reserve price?
A: The only charge would be a fee of £3.50 + VAT per lot. We reserve the right to reduce the reserve by 25% but we prefer to discuss the unsold lot with you before re-entering it.
Q: How and when will I be paid after the auction?
A: We aim to send a cheque to all successful sellers within seven days of their item(s) selling at auction. If you are selling a number of items in different salesrooms, we can pay in full at the end or arrange a part payment as the auctions proceed.
Q: I've never bought from an auction before. What do I need to do in order to bid?
A: We would recommend that you attend the view day when you can look at all the items on display. A member of our team will always be on hand to give you advice if you spot something that you might like to bid on. All that you then need to do is register with us to obtain a bidding card. When you are bidding for a lot please ensure that you are in the auctioneer's line of sight and that you bid clearly. If you are successful the auctioneer will ask for your bidding number.
Q: I have seen something in the auction which I would love to buy but I am busy and can't attend the sale. Can I still somehow bid on the item?
A: Yes. You can leave an absentee bid by simply filling in a form instructing us to bid on your behalf upto a maximum sum. We will endeavour to buy the item for you as cheaply as possible allowing for other bidders and any reserve price.
Q: Do I pay VAT on my purchases?
A: VAT is only payable on those lots which have an asterisk against the lot number in the catalogues. It is very rare for VAT to be charged on the hammer in Auction Rooms 1-4 and if so it will clearly marked on the lot itself.
Q: Is it possible to accidentally bid?
A: In our experience - no, despite the old jokes about people purchasing items when they just wanted to scratch their nose. Nevertheless if you see a friend at the other side of the saleroom, it's best not to wave to them while a sale is on!
Q: When do I have to collect the item(s) I've purchased?
A: By 2pm on the day of sale (or 3pm if it's contemporary furniture) or between 9am and 1pm on the following Monday (or Tuesday if the Monday is a Bank Holiday)
Q: Can I change my mind after I have bought an item?
A: It is vital for you to realise that you are entering into a legally binding contract at the fall of the hammer. Please ensure that you have fully inspected the item and that it fits into your home. We want you to be entirely satisfied with your purchase.